Who we are

Our website address is https://www.teledoc.com.ng.

At TeleDoc Technologies, your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, or teleconsultation services.

By using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our services:

a. Personal Information

• Full name, gender, date of birth

• Contact details (email address, phone number, address)

• Payment information for consultation or subscription services

• Medical information shared voluntarily during consultations

b. Non-Personal Information

• Browser type, device information, and IP address

• Pages visited, duration of visit, and usage behavior

• Cookies and tracking data (for analytics and service improvement)

2. How We Use Your Information

We use the collected data to:

• Provide, manage, and improve our telehealth services

• Schedule and conduct online medical consultations

• Communicate with you regarding appointments, updates, and support

• Process payments securely

• Ensure compliance with medical and data protection standards

• Personalize your user experience on our website or app

3. How We Protect Your Data

Your information is protected through:

• End-to-end encryption during video consultations

• Secure servers and firewalls to prevent unauthorized access

• Confidentiality agreements with all medical professionals

• Regular data audits to maintain system integrity

We never sell, rent, or trade your personal information to third parties.

4. Sharing of Information

We may share your information only when:

• It’s necessary to provide medical or technical services (e.g., with your consulting doctor)

• Required by law or legal authorities

• You have given explicit consent for specific sharing

5. Cookies and Tracking Technologies

Our website may use cookies to enhance your experience. Cookies help us remember your preferences and improve site functionality. You can disable cookies in your browser settings, though some features may not function properly.

6. Your Rights

As a user, you have the right to:

• Access and request a copy of your personal data

• Request correction or deletion of inaccurate information

• Withdraw consent to data processing at any time

• File a complaint with a data protection authority if you believe your privacy rights have been violated

7. Data Retention

We retain your information only as long as necessary for medical, legal, or operational purposes. Once it’s no longer needed, your data is securely deleted or anonymized.

8. Third-Party Services

TeleDoc may integrate with third-party platforms for payments, analytics, or communication. These providers have their own privacy policies, and we encourage you to review them for clarity.

9. Updates to This Policy

TeleDoc may update this Privacy Policy periodically to reflect service changes or legal requirements. Updates will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 support@teledoc.com.ng
📞 +234 (305) 587 3407
📍 Lagos, Nigeria